Café Owner Scorecard

Q1 — Leadership & Clarity

“I have a clear vision and weekly rhythm that my team understands and follows.”

Q2 — Numbers & Profitability

“I know my wage %, COGS %, and daily break-even — and check them weekly.”

Q3 — Team & Delegation

“My team can run a shift without needing me, and decisions don’t bottleneck.”

Q4 — SOPs & Systems

“We have documented processes for opening, closing, ordering and service.”

Q5 — Menu & Product Mix

“Our menu is profitable, consistent, and supports smooth service flow.”

Q6 — Service Experience

“Customers get a consistent experience no matter which staff are working.”

Q7 — Marketing & Community

“Our café attracts regulars and new customers without needing discounts.”

Q8 — Management Rhythm

“I have a structured weekly routine for staff meetings, stocktakes and reviews.”

Q9 — Owner Dependency

“I can take 3 consecutive days off and the café runs smoothly without me.”

Q10 — Mindset & Growth

“I spend more time on the business than in the business.”