Free 10-Minute Café POS Friction Audit
Free for café owners · takes 10 minutes
How easy is it for customers to give you money?
The free 10-Minute Café POS Friction Audit. Walk your café from the street to collection like a first-time customer, and find the ONE friction point worth fixing first.
Your POS is more than a till. It's the whole journey from “I want something” to “I've ordered and paid”. Every bit of friction changes how many people you serve, how quickly, how much they spend and whether they give up on the queue.
What you'll check (six stops)
- The front door. Can people tell you're open, what you sell and how to order before they step inside?
- The ordering point. Is it obvious where to go and where the queue starts? If your team keeps hearing “Do I order here?”, that's friction.
- Making a decision. Are you making it easy to choose, or making customers work? Boards, categories, prices and what you're known for.
- Food & retail placement. Are your best-sellers, grab-and-go and natural pairings (coffee + pastry, sandwich + cold drink, beans + brew gear) easy to see and buy?
- A real transaction, timed. Watch five. Spot the button-hunting, the extra questions, the slow payments and the upsells that slow the queue.
- After they pay. Do people know where to wait, where their coffee lands and where the water and cutlery are, or do they hover at the POS?
Why it works
You finish with a friction score out of 34 and ONE change, with an owner and a date. Not a list of 17 things. Protect speed first. Add value second.
Built by Jess & Angus from Black Market, café owners with 7+ cafés behind them.
